Returns Policy

We hope you love your items, but if you are unhappy with your purchase for any reason unless they have been personalised, they can be returned for a refund or exchange provided that the following guidelines are observed.

• Email us at hello@lovelanelondon.com within 14 working days of receiving your item(s), quoting your order number and requesting either a refund or exchange. We will then give you full details and instructions on our return and exchange process.

• Past the grace period of 14 days from when you received your item, we cannot offer you a refund. 

• You must return the item(s) in the same condition in which you received them, with their original packaging and swing tags still in place. You are asked to take reasonable care of the items. 

• To complete a return or exchange, please include your order number and name within the parcel.

• The original shipping fee will not be refunded.

• You will be responsible for paying for your own shipping costs for returning your item(s).

• Returns lost in the post are not the responsibility of Love Lane London Ltd unless you send the parcel tracked and can show that the parcel has been signed for.

• Alternatively, if you wish to exchange your item, subject to stock availability, we will do our best to exchange items. You will be charged for shipment.

• Once we receive the returned item(s), we will assess it and notify you whether we will accept the product(s) for return. A refund will be processed within 14 days of us receiving the returned items.

We are unable to offer you a refund or exchange on the following:

• Personalised items

• Face masks 

• Custom orders 

This does not affect your statutory rights.